Your First Visit - I Love my Smile

Welcome, new patient!

We understand that visiting a new dental practice can feel overwhelming. That’s why we’re dedicated to making your first visit to I Love My Smile as comfortable and stress-free as possible.

NEW PATIENT ESSENTIALS

What You Need to Know Before Scheduling Your Appointment:

Accounts must be settled immediately after or before your appointment. We provide all the documentation you need to claim from your medical aid.
Arrive 15 minutes early for administration purposes.
Bring relevant documentation if referred by another practitioner.
Oral hygiene appointments we recommend are obligatory to ensure the long-term success of your treatment.
Dental treatments are guaranteed for a specific period if all aftercare instructions are followed (e.g., wearing a bite plate, attending follow-ups). Non-compliance with instructions may result in additional charges for further work.

Good dental hygiene is the key to oral health, and we’re here to help you achieve and maintain it!

What to expect during your first visit

Your journey begins with a warm welcome from our friendly staff, followed by a detailed examination by your dental professional. Here’s what happens:

1

A comprehensive oral examination is conducted to address your concerns.

2

A panoramic X-ray is taken for a full assessment of your dental health.

3

The importance of oral hygiene and preventive care is emphasized.

4

Issues contributing to dental problems are identified and explained.

5

A complete treatment plan, including alternative options, is provided with a cost estimate.

6

Aftercare instructions are shared after every appointment.

Forms to complete

New Patient Welcome Letter & Consent Form

Understand all the important details about your care. Let us know if you have any questions.

Patient Medical History Form

Share your medical history to help us provide the safest and most effective care. This includes allergies, medications, and conditions affecting your oral health or treatment.

SCHEDULING AN APPOINTMENT

Make the process seamless by downloading and completing our forms before your visit. Be sure to bring these with you for your appointment!

FREQUENTLY ASKED QUESTIONS

Can I pay via EFT or card?

Yes, both methods are accepted. However, EFT payments require immediate clearance and proof before your consultation.

What if I book with the wrong specialist?

No worries! Contact us via WhatsApp, and we’ll direct you to the right person. If you arrive needing a different specialist, we’ll ensure a smooth transition.

Do you have to be a certain age to get a rehabilitation?

We generally recommend patients be at least 12 years old, depending on development. A full evaluation will determine readiness for rehabilitation.

Will I be awake during rehabilitation?

In most cases, yes. We offer medication to help you relax, and local anesthesia is administered with care for a painless experience. For certain procedures, sedation or general anesthesia may be an option.